Oracle CRM On Demand: Unlocking Customer Value
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Brought to you by the No. 1 company in CRM, Oracle CRM On Demand gives you the power to break down departmental silos and gain a 360-degree view of your customers.
A highly comprehensive yet fast-to-deploy CRM solution, Oracle CRM On Demand goes far beyond any other software-as-a-service offering. Bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call center efficiency; and derive customer intelligence. With Oracle CRM On Demand you can do all this and more – leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.
A highly comprehensive yet fast-to-deploy CRM solution, Oracle CRM On Demand goes far beyond any other software-as-a-service offering. Bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call center efficiency; and derive customer intelligence. With Oracle CRM On Demand you can do all this and more – leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.
Comprehensive Features
Sales: Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of sales representatives.
Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization. Continually improve service effectiveness across all customer touch points with a prebuilt hosted contact center, manage agent activity, and resolve bottlenecks.
Marketing: Transform the way you market to your customers with an integrated solution for managing, executing and analyzing campaigns to both increase the effectiveness and efficiency of your marketing team and dramatically improve lead management and tracking.
Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months, and integrate with Oracle, PeopleSoft, and Siebel business applications-without upfront capital expenditures or integration costs.
Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on demand CRM solution with a pre-built data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.
Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to-use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.
Integration: : Focus high-value resources on your business, not your IT infrastructure, with the only on demand CRM solution that provides Web services support as well as prebuilt integration to Oracle business applications.
Complete Solution
- Complete and comprehensive: Get everything you need for your sales, marketing, and service teams-and an optional, virtual call center.
- Superior ease of use: Drive higher adoption among users and workgroups.
- Web 2.0 features: Easily mash-up CRM with other Web applications and portals to increase productivity from within one application.
- Instant collaboration: Leverage instant-message-like features to improve team effectiveness on contacts, accounts, opportunities, and more.
- Industry-specific functionality: Get value sooner with solutions tailored for your industry.
- Embedded contact center: Get agents up and running anywhere they have access to an Internet connection and a phone.
- Award-winning analytics: Take advantage of the hosted CRM industry's only embedded analytics offering enabling real-time and historic reporting.
- Easy customization, integration, and expansion: Focus high-value resources on your business, not your IT infrastructure.
- Prebuilt integration to Oracle back-office applications: Dramatically increase sales agent productivity while ensuring your customer data is consistent and accurate.
- Low, predictable costs: Forecast IT costs effectively with pricing starting at only US$70 per user per month.
- Global: Enhance global teamwork: Oracle CRM On Demand easily supports multiple languages and currencies.
- Austin Data Center: Rest easy knowing your data is secure in Oracle's award-winning data center.
- Flexible Deployment Options: Choose between multi-tenant, single-tenant, and "at customer" SaaS deployment options, as well as the industry leading Oracle CRM suite of products offered on premise and as a managed and hosted service.
Oracle: A Strategic Partner
In choosing a hosted CRM solution, you want a partner you can rely on. Oracle will help you succeed at every point in the process-from initial evaluation and implementation to maintenance and expansion as your business grows. With more than 14 years of experience and an estimated 4.6+ million live CRM users, only Oracle has the people and process expertise to help you get the most out of CRM today.
The Oracle Advantage
No other vendor's product can integrate with your existing business processes and scale with you as you grow the way ours does, because Oracle CRM On Demand is based on secure, flexible, high-performing Oracle technology. Critical infrastructure components like the database, the middleware, and the hosting platform are exclusively Oracle, providing you with single-vendor accountability, and more important, peace of mind.
Oracle has the services, expertise, and commitment to ensure your success. And thanks to a continued investment in technology, Oracle CRM On Demand can meet your needs today and support your business as it grows and evolves.
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