Oracle CRM On Demand Integration

Does the left hand of your business know what the right hand is doing? If your business is like many, the answer is no. You need to integrate all the silos of information and processes in your enterprise to quickly, easily get the big picture and operate more efficiently. And Oracle CRM On Demand can help you do that.

Oracle CRM On Demand is the only solution available on the market that provides Web Services support as well as pre-built integration to Oracle business applications and other applications to fully integrate your extended enterprise with the power of CRM.

You’ll get true real-time integration capabilities that go beyond simple data sharing and enable you to deploy end-to-end business processes across applications.

You’ll also get a comprehensive set of flexible Web Services APIs based on XML/SOAP standards to enable custom integrations. Oracle CRM On Demand can help your enterprise work faster and be more agile to improve the customer experience, increase revenue and lower operating costs.

MORE INFORMATION

• Oracle CRM On Demand Integration Pack for Oracle E-Business Suite Data Sheet (PDF)
• Oracle CRM On Demand Integration to Siebel CRM Data Sheet (PDF)
• Oracle CRM On Demand Integration Pack for JD Edwards EnterpriseOne Data Sheet (PDF)
• Taking On Demand Integration to the Next Level White Paper (PDF)
• Outlook Integration Data Sheet (PDF)
• Lotus Notes Integration Data Sheet (PDF)
• Oracle CRM On Demand Brochure (PDF)
• Oracle CRM On Demand Web Services Whitepaper (PDF)

Use the Environments You Know

With Oracle CRM On Demand, you won’t have to worry about learning new development environments. Use what you know: IBM WebSphere, Microsoft .NET or BEA WebLogic. With these tools, you can leverage a comprehensive set of XML/SOAP APIs for accessing our solution and business logic and data services to retrieve, modify, create, delete and synchronize information. Create a custom add-on module to streamline a unique quote creation process. Create additional utilities to perform mass data cleanup operations.

Extend the Power of Oracle Applications with On Demand CRM

Create a seamless front- and back-office user experience with prebuilt integrations between Oracle CRM On Demand and Oracle E-Business Suite, Siebel CRM, and JD Edwards EnterpriseOne. Your company can leverage these prebuilt solutions to connect your mission-critical enterprise applications at the data, business process, and user interface levels. Comprehensive integration between Oracle CRM On Demand and Oracle E-Business Suite and JD Edwards EnterpriseOne gives your sales organization a 360-degree customer view of critical back-office information and provides out-of-the-box support for key business flows such as Opportunity-to-Quote and Lead–to-Order – all within a consistent user interface experience – while powerful data-quality management features ensure consistent and accurate customer records. With the Oracle CRM On Demand Integration to Siebel CRM, organizations benefit from a single customer view across on demand and on premise CRM deployments, giving companies additional flexibility to add integrated and easy-to-use on demand CRM to quickly support new sales teams and meet ever-changing business needs. And, because these integrations are based on Oracle’s standards-based Application Integration Architecture and Oracle Fusion Middleware, you can easily extend these integrations to meet the unique requirements of your organization.

Expand Your Integration Capability

The Web Services On Demand API lets you build programs for myriad integrations, including CRM and back-office applications to retrieve real-time sales, marketing and service information or CRM and front-office applications such as QuickBooks and GoldMine. You can also build Web-based portal applications, including customized Web-based applications using Active Server Pages, Java Server Pages or similar technology, and custom add-on modules to extend Oracle CRM On Demand functionality.

Improve Your Customer Service

To better serve customers, you may need to leverage data and functionality from Oracle CRM On Demand in combination with third-party systems. Use Custom Web Tabs and Web Links to save time and clicks. With Custom Web Tabs, you can embed information and screens from third-party systems into a custom tab within Oracle CRM On Demand. For instance, you can view invoice data from another Web-based system within Oracle CRM On Demand and perform all operations as if you were in the invoice system. Web Links let you quickly link to contextual data from third-party systems while working within Oracle On Demand.

Sign On Just Once

Your company has security policies that mandate single sign-on. No problem. Authenticate within your corporate network or portal and you’ll be authenticated into Oracle CRM On Demand, without having to enter your log-on credentials a second time. You’ll get a single identity management system for all applications.