Blueprint for OnDemand

Easy Steps for Measurable Results with Oracle CRM On Demand

Your Customers and Your Results

Blueprint for OnDemand provides a clear prescription for achieving success, distilled from best practices Oracle Corporation has learned from 11 years of front-office experience working with more than 4,000 of the world's leading companies.

Blueprint for OnDemand guides businesses through the process of developing and implementing customer solutions, while addressing the three key domains that shape your customers' experiences: your company's people, process, and technology. We built Blueprint for OnDemand to:

Demystify the implementation process with concrete, actionable guidance to make customers more successful with Oracle CRM On Demand
Provide a set of self-service tools and offerings to help customers achieve measurable business results
Deliver a consistent approach that delivers results to all Oracle customers

The Six Stages of Blueprint for OnDemand

The resulting six-stage plan enables you to improve the experience your customers have with your company, leading to superior business results and long-term competitive advantage. To get there, you must:

1. Understand the current state of your business and how you think Oracle CRM On Demand can help
2. Envision a clear strategy for achieving measurable business results
3. Define what metrics will be tracked, what managers and users will be held accountable for and how this will be measured, what new processes will be required, and what impact all this has on system configuration, data importing, and integration with other technology tools
4. Build and Deliver a solution that meets the needs of the business
5. Confirm how you are tracking against the desired business results that were previously established
6. Operate and Optimize the business results through continuous monitoring and adjustment

The Blueprint for OnDemand Web Site - Your Self-Service Resource

We have created a Blueprint for OnDemand Web site to provide self-service support and tools and to help make sure you have absolute clarity on exactly what needs to happen for your implementation to succeed.

On the site, you will find:

Guidance, self-service tools, and information on full service support for customers
Descriptions of implementation tools and samples currently available in Oracle CRM On Demand
Ongoing enhancements, so check back every now and then

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