Top 10 Questions about Oracle CRM On Demand

1. Is there a difference between Oracle CRM and Siebel CRM?
Siebel CRM is the best-of-breed CRM solution for customers who have strategic customer relationship management initiatives, require industry specific solutions, or are seeking back office integration to non-Oracle systems. Oracle E-Business Suite CRM is designed for current E-Business Suite customers who need CRM capabilities.

2. What size company will benefit the most from Oracle CRM On Demand?
Oracle CRM On Demand is a low-risk, hosted CRM solution that enables businesses of all types and sizes to benefit from market-leading CRM functionality, with minimal upfront costs and rapid time-to-value. Oracle CRM On Demand provides an ideal solution for businesses wanting to jump-start their CRM initiative and start enhancing, analyzing and evolving their customer-facing business processes.

Our embedded best practices make it easy for businesses of any size to increase the effectiveness of their sales operations and activities, improve customer service levels and response times, drive enhanced marketing results, and improve competitive agility.

Oracle CRM On Demand can be implemented without burdening IT and maintained at low cost. There's never any software to install, maintain, or protect. Upgrades are automatic, performance is assured, and reliability is built into Oracle's secure hosting network. As your needs grow, it's easy to tailor the solution to your changing requirements, whether you're adding users or integrating to your other back-office applications.

3. How many users can use Oracle CRM On Demand?
There is no limit to the number of users that can use Oracle CRM On Demand. Because Oracle CRM On Demand is so flexible, you can rapidly deploy Oracle CRM On Demand with a small number of users to see if it's right for your organization and see what benefits you can achieve without investing a great deal of time or effort. As usage increases, Oracle CRM On Demand scales seamlessly as you grow or add additional users.

4. Does Oracle CRM On Demand integrate with Outlook, Quickbooks and other applications?
Yes, yes, and yes! We put a great deal of time into thinking about how to build very easy-to-use and intuitive customization tools so there isn't a huge learning curve for you users. The result is that Oracle CRM On Demand works the way you do, providing easy and seamless integration with the desktop applications you use every day, like Microsoft Outlook, Microsoft Word, Microsoft Excel, and IBM Lotus Notes.

It's also easy to configure Oracle CRM On Demand to your unique business processes. You'll get a comprehensive set of flexible Web Services APIs based on XML/SOAP standards to enable custom integrations, including CRM and back-office applications to retrieve real-time sales, marketing and service information, or CRM and front-office applications such as QuickBooks and GoldMine. Need to migrate data from existing contact management soluitons? Use our simple import wizards to seamlessy migrate data from existing systems, like GoldMine or Act!

Oracle CRM On Demand is the only solution available on the market that provides Web Services support as well as pre-built integration to Oracle business applications and other applications to fully integrate your extended enterprise with the power of CRM.

5. Does CRM On Demand have outbound email marketing?
Yes, Oracle CRM On Demand is unique in its ability to create rich, personalized, outbound HTML and text emails from within the system. This allows you to easily design and distribute personalized emails to targeted campaign recipients.

6. What are the system requirements to use CRM On Demand?
View our system requirements page for details.

7. How secure is the data?
The Oracle CRM On Demand infrastructure provides the security, performance, and reliability that typically only Fortune 500 businesses can afford. Our award-winning Austin Data Center protects your data from unwanted intruders, while preventing hackers and other outsiders from accessing the system. Thanks to physical security features, such as biometric access restrictions and round the clock armed guards, and state-of-the-art data protection, such as 128-bit SSL encryption and advanced intrusion detection, you can rest easy knowing your business-critical information is safe.

8. Will I have trouble getting my users to use Oracle CRM On Demand?
Oracle CRM On Demand was built expressly for rapid deployment and ease of use. As a result, user adoption rates for Oracle CRM On Demand have been far greater than with home-grown or manual systems. To help your users get started quickly, users can select self-paced, online tutorials, or take any number of Web-based classes available from a large library of titles conveniently located on the Oracle CRM On Demand learning portal.

Once your users are up and running, our highly intuitive user interface makes it easy to keep going and quickly see the business benefits delivered by Oracle CRM On Demand.

9. Do I need an IT person to manage my Oracle CRM On Demand solution?
Absolutely not. Oracle CRM On Demand has been designed to help you get started and maintain the solution with zero IT intervention. When you log into the system for the first time, you'll have access to embedded tutorials that will walk you through a number of administrative functions, including: how to lay out the application around your business, how to define different roles and access responsibilities, and how to change labels, fields, tables and layouts. You can make customer configurations through the intuitive interface and wizard-driven screens. You also have access to a broad range of administrative or training options at no additional charge, as well as fee-based instructor-led training delivered online or onsite.

In fact, we see a lot of individual divisions within larger businesses reach out and deploy Oracle CRM On Demand. These groups have little access to IT resources and because it is so easy to deploy, get up and running and have success with it, the rest of the organization then sees the type of success they have and makes the decision to move forward with a more company-wide deployment.

10. How quickly can I deploy my Oracle CRM On Demand solution?
Oracle CRM On Demand's short ramp-up times allows a quicker time-to-value and ultimately makes your CRM initiative more effective. Some customers are up and running in a matter of weeks. While individual deployment times will vary, depending on the degree of complexity of your business processes, amount of data, and levels of process change, overall you're eliminating all of the IT and infrastructure requirements of the project so it really shrinks the whole process.

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