Oracle CRM On Demand Customer Care

Oracle CRM On Demand offers comprehensive customer care to resolve critical issues quickly and effectively.

Customer Care Offerings

Oracle CRM On Demand Standard Customer Care
Available free of charge, Standard Customer Care provides 24/7 access to online customer support, as well as toll-free phone support, from 6 a.m. to 6 p.m. local time, Monday through Friday (excluding holidays). All service requests receive a response within one business day.

Oracle CRM On Demand Gold Customer Care
Available for an additional fee, Gold Customer Care provides 24x7 online support and 24x7 toll-free phone support. Customer service representatives respond to all service requests within four hours.

Oracle Advanced Customer Services for Oracle CRM On Demand
Available for an additional fee, Oracle Advanced Customer Services experts, work closely with your internal resources to provide proactive remote services to help reduce risk and improve performance. These services help streamline and simplify your CRM On Demand projects with highly personalized, proactive services delivered by a designated Support Manager.

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Key Support Features

CRM On Demand Training & Support Center
Available 24/7, the CRM On Demand Training & Support Center gives you one-stop acess to a wide range of help, training, and support resources, helping you get more out of Oracle CRM On Demand. You can also create and modify service requests as well as view system status alerts and notifications from this portal.

Toll-Free Phone Support
Eleven toll-free numbers are available world-wide, allowing for global phone access to Oracle CRM On Demand Customer Care. Make unlimited toll-free support calls between 6 a.m. and 6 p.m. local time, Monday through Friday (excluding holidays). The same service is available for Gold Customer Care customers 24/7.

Dedication for Continual Improvement
Our dedicated support staff continually drives change to the CRM On Demand product by listening and responding to your needs. As a result, many support enhancements have been released in order to make your support experience the best possible.

The Oracle Difference
Oracle Corporation has a proven reputation for delivering superior customer service. Our customer care personnel follow up on every customer service request, identify areas for improvement, and help you drive efficiency throughout your organization.