CallTower Chooses Siebel CRM On Demand Over Salesforce.com

Leading Provider of Always-On Hosted Communications Solutions for Businesses Cites Intuitive Interface, Business Intelligence, and Lower Cost as Differentiators

SAN MATEO, Calif.- November 2, 2005 - Oracle Corporation (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced that CallTower, Inc., the leading provider of always-on, scalable, enterprise-class hosted communications, selected Siebel CRM On Demand over Salesforce.com for its strategic CRM implementation.

Headquartered in San Francisco, Calif., CallTower delivers hosted VoIP communications solutions built with high-end features and applications not found in other VoIP products, and based upon Cisco infrastructure, to growing businesses throughout North America. CallTower provides growing companies with a comprehensive scalable suite of vertical market applications, enterprise-class reliability, single point of support, productivity-enhancing features, and 24/7 service for a fixed monthly fee. CallTower's outsourced solution suites eliminate companies' need to maintain dedicated IT resources to manage the communications infrastructure. CallTower is the only hosted VoIP communications solution provider that combines advanced applications and solutions into a convenient, scalable solution for growing businesses.

When it came time to replace its CRM solution, CallTower looked at hosted offerings that provide rapid deployment capabilities with no up-front IT investment. "Siebel CRM On Demand quickly proved it was the right solution for our explosive growth," said Mark Harris, Executive Vice President of Sales and Marketing, CallTower. "We were impressed by the intuitive interface, the built-in business intelligence, and the product's ability to scale as our business grows. Plus it offered these features at a lower price than Salesforce.com, enabling CallTower to deliver increased business value to customers across the healthcare, financial services, legal, and consulting markets."

The explosive growth in the VoIP communications solutions market has incrementally increased demand for CallTower's advanced, scalable, always-on suite of communications solutions. As a result, the Siebel CRM On Demand solution is designed to support CallTower's opportunity management and forecasting for its sales organization and lead tracking for the marketing group. CallTower considers Siebel CRM On Demand's service request management capability critical to maintaining and improving excellent customer support, especially in its role as the single point of service for all its customers' communications needs.

The professional services team at Oracle offered CallTower a turnkey solution that included tightly integrated workflow capabilities from WebQA, a Siebel CRM On Demand Alliance Partner offering an integrated hosted self-service solution.

"We're eager to really understand historical opportunities-in order to identify, for example, if the forecasts we made three months ago were accurate," continued Harris. "The built-in business intelligence in Siebel CRM On Demand will allow us to fine-tune our forecasting so we can more accurately plan our business. It's this kind of true business value that attracted us to Siebel CRM On Demand. No one else is doing anything like it today."

Oracle's hosted software solutions and deployment capabilities are a critical enabler of its new Customer Adaptive Solutions Applications Strategy and Architecture. Companies embracing Oracle Customer Adaptive Solutions will be able to more effectively and quickly anticipate customer needs, realign their customer-facing business processes for systemic and consistent improvement, and direct the right actions across their businesses to maximize customer satisfaction and profitability.

About Siebel CRM On Demand

Siebel CRM On Demand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM On Demand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM On Demand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM On Demand is now available for purchase. For more information, visit www.crmondemand.com.

Media Contact:
Shabana Khan
Oracle Corporation
650-477-1180
Email: shabana.khan@siebel.com

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