Software Consultancy Gains 360-Degree View of Customer, and Ease of Deployment, with Siebel CRM On Demand
SAN MATEO, Calif. - June 9, 2005 - Oracle Corporation (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that Relational Tools of Madrid, Spain, selected Siebel CRM On Demand. The software consultancy chose Oracle Corporation' hosted CRM solution because its robust feature set will enable an improved focus on managing sales, marketing, and services execution while providing a 360-degree view of its customers.
Located in Madrid, Spain, Relational Tools is a premier provider of software and services to small and medium-size business (SMBs) throughout Spain and Europe. As a rapidly growing multinational service provider, Relational Tools needed a strategic business tool to help manage its customers' needs and facilitate the firm's growth, while also being available in a variety of languages. The pipeline and opportunity management, email integration, campaign management, service management, and business analytics features within Siebel CRM On Demand give Relational Tools the ability to manage the life cycle of an opportunity. Siebel CRM On Demand helps the company deliver superior customer service by linking sales, marketing, and service information.
"Siebel CRM On Demand's analytics capabilities were vital to giving us a 360-degree vision of our customer, and for linking marketing, sales, and services with best practices," said Miguel Lozano, Managing Partner, Business Development, Relational Tools. "It was important that we were able to deploy rapidly with little customization and almost no up-front costs."
Relational Tools' management team selected Siebel CRM On Demand after an in-depth evaluation of available hosted solutions. Most importantly, the company was able to deploy the product with a minimum of risk and expensive customization. Siebel CRM On Demand's subscription model supports Relational Tools' requirements by delivering solid business results with little or no up-front costs for customization. Oracle Corporation' hosted solution enables the company to focus on its core tasks of sales and customer implementations.
Media Contact:
Stacey Burbach
Oracle Corporation
Tel: (480) 377-3725
Email:
stacey.burbach@siebel.com
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