Integrated DisAbility Resources Selects Siebel CRM On Demand to Spark Growth and Ensure Satisfaction

Innovative Health and Productivity Solutions Provider Teams with Hosted CRM Leader to Ensure Sales, Marketing, and Service Excellence

SAN MATEO, Calif. - June 16, 2005 - Oracle Corporation (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that Integrated DisAbility Resources (IDR), Inc., a group disability risk and claim management service organization, chose Siebel CRM On Demand for its hosted CRM solution. Siebel CRM On Demand is allowing IDR to spur company growth and improve customer satisfaction.

IDR was established in 1996 with the specific goal of bringing an innovative, unique approach to the group disability marketplace. It provides employers with group disability services, such as claim management, underwriting, reinsurance management, and product development. IDR is also an approved Employment Network for the Social Security Administration's Ticket to Work program, which helps individuals with disabilities overcome the barriers of returning to work. IDR's unwavering commitment to achieving the best possible outcomes for each individual has resulted in more than $300 million in annual premiums and $800 million of claim reserves under management.

"As we were expanding our sales organization, we needed a way to track and focus activities. Transitioning to a CRM solution became a key initiative allowing us to move from spreadsheets and Outlook to a centralized repository for all customer data," said Larry Dinkler, Director of Customer Reporting, IDR. "Almost immediately, Siebel CRM On Demand helped improve our sales efficiency. In addition, by using the real-time analytics tools, we can now track and analyze return on our marketing investment. Siebel CRM On Demand has enabled IDR to more effectively run all aspects of our business."

IDR decided to pursue a hosted CRM solution to enhance its IT resources. After an exhaustive review of eight different products, IDR selected Siebel CRM On Demand. "We are very impressed by the entire Oracle organization," said Dinkler. "Customer Care has been very helpful and responsive, the Admin Essentials course and iSeminars were both comprehensive and efficient, and Oracle's Professional Services expertly reviewed our configuration and data import efforts and offered timely suggestions."

IDR's decision was also influenced by technology strengths such as real-time sales and marketing analytics, sales process support, forecasting, pipeline visibility, and campaign management. Oracle Corporation' closed-loop sales, marketing, and customer service capabilities will allow IDR to achieve high growth, maintain high levels of customer satisfaction, and expand its CRM best practices across other divisions within the company.

About Siebel CRM On Demand

Siebel CRM On Demand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM On Demand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM On Demand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM On Demand is now available for purchase. For more information, visit www.crmondemand.com.

About IDR

Integrated DisAbility Resources, Inc. is a group disability risk and claim management service organization and an approved Employment Network for the Social Security Administration's Ticket to Work Program. IDR provides an extensive array of group disability product and service solutions to insurance carriers, medical plans, HMOs, TPAs and employers to help improve the lives of the individuals they serve. Founded in 1996, it has become one of the fastest growing companies in the disability insurance industry, with 300 employees in two locations, Bloomfield, Conn., and Portland, Maine. For more information, visit www.myidr.com.

Media Contact:
Stacey Burbach
Oracle Corporation
Tel: (480) 377-3725
Email: stacey.burbach@siebel.com

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