Siebel CRM On Demand Delivers Industry's First Prebuilt Siebel CRM Call Center On Demand Solution

Organizations of All Sizes Can Seamlessly Manage Customer Communications across Voice, Email, and Web Channels with Siebel CRM On Demand Release 7

SAN MATEO, Calif. - March 29, 2005 - Oracle Corporation (NASDAQ: SEBL), a leading provider of business applications software, today announced the availability of Siebel CRM On Demand Release 7. This release extends the capabilities of Siebel CRM On Demand by providing the first and only Siebel CRM Call Center On Demand solution available as a prebuilt option within hosted CRM, enabling both enterprises and small and medium-size businesses (SMBs) to easily manage multichannel customer communications. Industry analysts estimate that more than 70 percent of all customer interactions occur through "live" phone conversations or interactive voice response (IVR) interactions alone. With the Siebel CRM Call Center On Demand module, organizations can now deploy a world-class call center to manage these critical customer interactions across sales, marketing, and service without having to build a traditional call center infrastructure, which requires costly investments in hardware, software, and customization.

"Siebel CRM On Demand Release 7 is the industry's first solution to deliver to both enterprises and SMBs a fast-to-deploy, easy-to-use, and highly robust Siebel CRM Call Center On Demand that doesn't require additional infrastructural investments," said Bruce Cleveland, Senior Vice President and General Manager, OnDemand and SMB at Oracle Corporation. "With this release, Oracle Corporation continues to expose the powerful capabilities embedded in our world-class technology platform while also further distancing ourselves from tactical, generic, hosted SFA offerings that force customers to undertake time-consuming and expensive customization to address basic requirements that we support out of the box."

"The introduction of Siebel CRM Call Center On Demand within Ingersoll-Rand allows us to standardize business processes across multiple customer service centers. The results have been reductions of cost and implementation complexity," said Rob Martens, Director of Global Front Office Technology at Ingersoll-Rand, a leading innovation and solutions provider for the major global markets of climate control, industrial solutions, infrastructure, and security and safety. "The ability to deploy and manage a completely hosted CRM solution with built-in call center functionality means that our businesses can focus more time on servicing our accounts and less time worrying about integration and development. Oracle's proven track record with existing on premise deployments at Ingersoll-Rand, combined with the deployment options Siebel CRM On Demand offers, made our selection process a simple one."

The Only Third-Generation Siebel CRM Call Center On Demand Solution That Delivers Maximum ROI

The Siebel CRM Call Center On Demand solution represents the only third-generation Siebel CRM Call Center On Demand solution available today. First-generation solutions from other generic hosted CRM vendors only provide very limited software development kits (SDKs) and basic application programming interfaces (APIs) for building expensive custom integrations to third-party solutions and traditional call center infrastructures. Second-generation solutions, which Oracle Corporation has uniquely provided since January 2004, deliver preintegrated call center capabilities requiring no customization or investment in infrastructure. With Siebel CRM On Demand Release 7, Oracle Corporation has further raised the bar by delivering a Siebel CRM Call Center On Demand solution as a prebuilt extension to its hosted CRM offering, thus enabling more advanced workflows, more complete visibility across functions, and better business insight into customer communications. As a result, organizations will be able to maximize their ROI by providing the highest levels of service to their customers and deliver a more consistent customer experience to drive cross-selling and up-selling.

The result of more than ten thousand hours of research and development, Siebel CRM On Demand Release 7 provides the following key benefits:

Complete customer communications management

• Uniquely streamlines agent productivity with a unified communications desktop that provides a 360-degree view of customer interactions across voice, email, and Web channels
• Drives consistent customer communications across sales, marketing, and service
• Captures real-time activities and interactions from multiple channels in a single database
• Provides deep customer insight with comprehensive analytics across call center and CRM interactions

Fast, flexible, and affordable built-in Siebel CRM Call Center On Demand

• Enables computer telephony integration (CTI), IVR, automatic call distribution (ACD), and PBX capabilities built-in to hosted CRM solution, eliminating need to purchase, integrate, or maintain hardware or software
• Enables flexibility of agents regardless of location, including work-at-home employees
• Delivers easily scalable capacity to meet business demand due to promotions, seasonality, or recalls
• Eliminates need for expensive customization to provide lowest total cost of ownership in a single vendor solution

Highly personalized customer interactions

• Improves customer satisfaction by routing communications based on customer need with a rules-driven engine
• Increases ability to deliver first-call resolution by routing communications based on agent skill and availability
• Delivers personalized customer experience with CTI that instantly provides agents with customer identification and customer's profile and purchasing history

"Our business livelihood relies on receiving product orders over the telephone 24 hours per day," said Jon Congdon, President of Product Partners, a provider of home fitness and weight-loss solutions branded under the Beachbody name. "During advertising promotions and holidays, we count on Siebel CRM Call Center On Demand to handle increased and wildly fluctuating call volumes without worrying about additional infrastructure. Because the product is completely hosted, we can extend Siebel CRM Call Center On Demand to our work-at-home agent community without compromising service levels, call quality, or agent visibility."

Availability and Pricing

With Release 7, Siebel CRM Call Center On Demand is immediately available in North America. Pricing for Siebel CRM On Demand bundled with Siebel CRM Call Center On Demand starts at $150 per user per month, with additional telephony charges based upon usage. Additional bundles with Siebel CRM On Demand's Industry Editions are also available, and Siebel CRM Call Center On Demand is also available as a stand-alone offering that can be easily integrated with any on premise or hosted CRM solution for $100 per user per month, with additional telephony charges based upon usage. For more information, visit www.crmondemand.com.

About Siebel CRM On Demand

Siebel CRM On Demand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM On Demand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM On Demand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM On Demand is now available for purchase. For more information, visit www.crmondemand.com.

Media Contact:
Stacey Burbach
Oracle Corporation
Tel: (480) 377-3725
Email: stacey.burbach@siebel.com

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