Oracle Corporation Further Enhances Enterprise-Class Capabilities in Newest Release of Siebel CRM On Demand

Fourth Release in 2005 Adds Lotus Notes Integration, Branding Customization, and Siebel CRM Call Center On Demand Integration with Oracle On Premise Solutions

SAN MATEO, Calif.-September 12, 2005 - Oracle Corporation (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced the availability of Siebel CRM On Demand Release 9, the company's fourth release of its hosted CRM offering in 2005. Release 9 provides seamless integration with Lotus Notes as well as integration between Siebel CRM Call Center On Demand, Oracle's Siebel CRM Call Center On Demand, and Oracle's on premise CRM solutions. In addition, Release 9 offers enterprises and channel partners the ability to customize Siebel CRM On Demand so they can roll out branded solutions to their employees and customers.

"For the past decade, Global 2000 companies have turned to Oracle Corporation for the world's best on premise CRM solutions. Siebel CRM On Demand Release 9 shows why so many of those same companies are now looking to Oracle for a hosted CRM solution. They highly value the ease of use, low risk, and fast deployment capabilities of Siebel CRM On Demand," said Keith Raffel, Group Vice President, Siebel CRM On Demand Products. "Now that Lotus Notes users have the same out-of-the-box functionality as their Outlook colleagues, Siebel CRM On Demand becomes a compelling option for nearly 90 million additional users. And thousands of on premise Oracle customers seeking the deployment time and cost savings advantages of an integrated Siebel CRM Call Center On Demand can now leverage Oracle's OnDemand solution."

"Lotus Notes integration in Siebel CRM On Demand will significantly boost user adoption among our employees, further increasing the benefits we're receiving," said Charlie Cox, Vice President, Sales and Marketing, Datatrend Technologies. "Oracle is clearly committed to the hosted software market, and we are pleased with the latest enhancements to OnDemand."

"As a Oracle Call Center customer, we were amazed at the new phone and voicemail channels available through hosted Siebel CRM Call Center On Demand," said Joan Konsdorf, Vice President of Global Client Services at Bally Gaming and Systems, a business unit of Alliance Gaming Corp. "Using Siebel CRM Call Center On Demand integration with our Oracle on premise solutions, we're extending our customer-facing operations without investing in additional hardware. The results are simple: reduced complexity and lowered costs for our company."

Siebel CRM On Demand Release 9 expands on the already powerful capabilities of Oracle Corporation' hosted solution. New features include:

• CRM On Demand
• • Prebuilt Integration with Lotus Notes-Increases sales productivity and user adoption throughout the enterprise. Users can attach emails to the appropriate CRM record with a single click. With the addition of Lotus Notes integration combined with existing support for Microsoft Outlook, Siebel CRM On Demand now provides out-of-the-box support for the message and calendaring solution used by 95 percent of enterprises.
  • New Branding Options for Partner and Customer Customization-Enables companies to customize their instance of Siebel CRM On Demand to reflect their own corporate identities. Companies can project their brand to their channel partners when sending out leads and tracking joint projects and sales via Siebel CRM On Demand.

• Siebel CRM Call Center On Demand
• • Oracle Virtual CTI Connector-Delivers call center capabilities to existing Oracle on premise deployments with the faster time-to-market and lower total cost of ownership of a hosted solution. Companies opting for Siebel CRM Call Center On Demand minimize integration time, CTI middleware, and infrastructure costs.
  • Interactive Voice Response (IVR) Integration with Third-Party Systems-Enables integration with third-party systems via service-oriented architecture (SOA) enablement, thereby reducing integration complexity and expense.

• Enhanced Analytics
• • Extended Data Warehouse Tracking Capabilities-Enables a richer customer and prospect view.
  • Improved Real-Time Performance Statistics-Improves agent management.

Siebel CRM On Demand Release 9 is available now. For additional information, please visit http://www.crmondemand.com.

About Siebel CRM On Demand

Siebel CRM On Demand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM On Demand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM On Demand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM On Demand is now available for purchase. For more information, visit www.crmondemand.com.

Media Contact:
Shabana Khan
Oracle Corporation
Tel: (650) 477-1180
Email: shabana.khan@siebel.com

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