New Focus ^TM Selects Siebel CRM On Demand

Leading Provider of Photonics Tools Taps Hosted CRM Technology Leader for Opportunity Management, Email Integration and Integrated CRM and Call Center.

SAN MATEO, Calif. - June 2, 2005 - Oracle Corporation (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced New Focus, Inc., a leading provider of photonics tools and solutions to the research and industrial markets, chose Siebel CRM On Demand for its hosted CRM solution. Siebel CRM On Demand allows New Focus to unify its disparate systems and drive best practices across sales and customer service.

Since 1990 New Focus, a division of Bookham, has provided photonics to the semiconductor, life sciences, defense, industrial, test and measurement and research industries. The New Focus product portfolio includes tunable lasers, optoelectronics and advanced photonics tools and subsystems.

"Initially, we were looking for a Call Management solution for our technical support group. But Siebel CRM On Demand's flexibility across key CRM disciplines proved to be the final decision point," said Al Carrion, Sales Operations Manager, New Focus. "Siebel CRM On Demand offers the only fully integrated CRM and call center solution. If you are a SMB, Siebel CRM On Demand has all of the key functionality required to drive efficiency and quality throughout the full spectrum of sales, marketing and service.

"With the help of Siebel CRM On Demand, we have moved from tracking our quotes, opportunities and service calls by spreadsheet to achieving a 360-degree view of our customers and prospects, proactively initiating outbound follow-up calls and ultimately driving more sales."

As a division of Bookham, New Focus needed an affordable solution that could be used solely within its division and required no IT resources. Using Siebel CRM Call Center On Demand, New Focus can now manage its call center from within its CRM solution. Instead of having to consolidate information from the phone company, call statistics now are instantly integrated with CRM information. Leads and opportunities are also summarized, reported and tracked from within Sielbel CRM On Demand allowing customer service agents to create, track and follow up on quotes. Now, New Focus sales agents can focus on proactive, outbound programs aimed at increasing sales revenue.

About Bookham

Bookham, Inc (NASDAQ: BKHM) is a global leader in the design, manufacture and marketing of optical components, modules and subsystems. The company's optical components, modules and subsystems are used in various applications and industries, including telecommunications, data communications, aerospace, industrial and military. Since 2002, the company has acquired the optical components businesses from Nortel Networks and Marconi, as well as Ignis Optics, Inc., the business of Cierra Photonics Inc., New Focus, Inc., and Onetta, Inc. The company has manufacturing facilities in the UK, US, China and Switzerland; and offices in the US, UK, Canada, China France and Italy; and employs approximately 2000 people worldwide. More information on Bookham New Focus and Bookham, Inc. are available at www.newfocus.com and www.bookham.com.

About Siebel CRM On Demand

Siebel CRM On Demand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM On Demand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM On Demand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM On Demand is now available for purchase. For more information, visit www.crmondemand.com.

Media Contact:
Stacey Burbach
Oracle Corporation
Tel: (480) 377-3725
Email: stacey.burbach@siebel.com

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