Oracle Corporation Named Winner of CRM Magazine Service Leader Award and Selected in ISM Top 15 Software Awards
SAN MATEO, Calif. - May 05, 2005 - Oracle Corporation (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that CRM Magazine has named the company the winning vendor in the Agent-Facing Universal Desktop category of the publication's 2005 Service Leader Awards. In addition, Oracle 7.7 and Siebel CRM On Demand Release 6 were recently selected by ISM, a provider of strategic advice for CRM and the Real-Time Enterprise companies, for its Top 15 Software Awards in the Enterprise and Small and Medium Business (SMB) categories, respectively.
"These industry leadership awards are a testament to our customers' success in deploying 3.4 million live users to date," said David Schmaier, Executive Vice President, Oracle Corporation. "Our market-leading customer-facing solutions empower organizations of all sizes to maximize the value of every customer interaction; deliver exceptional customer experiences; and achieve higher levels of effectiveness, performance, and business results."
The CRM Magazine Service Leader Awards recognize "the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that call centers can go about their crucial business more efficiently and effectively than ever before," according to CRM Magazine. Oracle Corporation was recognized for its high scores in company direction and depth of functionality, according to analysts polled in the publication's survey. More information about the awards is available in the April issue of CRM Magazine.
ISM tested the products at the ISM Software Lab at its Bethesda, MD, headquarters, and rated each one according to 211 selection criteria including 109 business functions, 49 technical features, 36 implementation capabilities, and 17 user support features. The Top 15 selections are featured in ISM's 13th edition of The Guide to CRM Automation and in a Top 15 CD available at www.ismguide.com.
Oracle CRM applications provide the most comprehensive solutions that allow organizations to manage, synchronize, and coordinate customer interactions across all channels. Siebel CRM On Demand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month.
Media Contact:
Cecilia Denny
Oracle Corporation
Tel: (650) 477-5861
Email:
cecilia.denny@siebel.com
i. The Forrester Wave: Hosted Sales Force Automation, Q1 2005, L. Herbert (with Erin Kinikin and Jessica Harrington), March 31, 2005.
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