Events

Learn more about subscription-based CRM and how you can use Oracle CRM On Demand to achieve better business results faster. Attend a live event in your area or view a recorded Web seminar.

Unraveling the Hype

Irene Ng investigates the truth behind what CRM can deliver on her WebTV show - June 30, 2009. Register now to join the virtual audience!

Live Webcasts

Drive Increased Sales Productivity

Join us on December 9 for our live Webcast: Drive Increased Sales Productivity! Register now.

Transform Your Business with Oracle CRM On Demand

Oracle CRM On Demand delivers low-risk, hosted Customer Relationship Management with little or no up-front IT investment. With Oracle CRM On Demand, you can accelerate sales, improve marketing, and deliver consistently top-notch customer service. That's why more companies of all types and sizes trust Oracle CRM On Demand to centralize vital customer and sales data, and gain real-time snapshots of customer interactions.

In order to see Oracle CRM On Demand in action, please register now for an upcoming LIVE WEBCAST. And we’re not just demonstrating Oracle CRM On Demand. For Oracle E-Business Suite customers we are also showcasing the prebuilt integration that links EBS with Oracle CRM On Demand. In addition, we are demonstrating Oracle Contact On Demand, Oracle’s hosted call center solution. Please click on the appropriate link below to gain access to one of these three demo series.

Oracle CRM On Demand Live Demo Series
Oracle CRM On Demand Integration Pack for Oracle E-Business Suite Live Demo Series
Oracle Contact On Demand Live Demo Series

Internet Seminars

What's Next for CRM? The 5 Key Questions to Ask

Learn the 5 key questions every prospective CRM buyer should ask when evaluating how technology can increase their organization's sales effectiveness. Get the answers you need to ensure the technology you choose will in fact drive individual performance, which in turn delivers the measurable results your organization is looking for.

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Increasing Sales Effectiveness - How Technology Can Impact Your Top Line

If you're like most CEOs or Sales Executives, you're looking for ways to grow your business and outgun the competition. This Webcast centers around what sales people demand from technology today and how that impacts sales effectiveness. Learn the 5 key areas buyers should look for to ensure the technology they choose drives increased revenue per sales representative.

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CRM 2008: What Executives Demand and Users Love

It's time to reconsider the customer relationship management decision-making process. New CRM solutions deliver even more of the actionable insight executives demand - while providing end users, such as sales representatives, with the powerful tools to be more effective and successful in their careers. Peppers & Rogers Group and Oracle discuss what executives should demand from a CRM solution and share best practices on evaluating solutions that will best engage and enable your sales teams.

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CRM and the Power of Choice: One Size Does Not Fit All

Don't compromise on your CRM success! Join independent industry analyst Liz Herbert; Oracle customers; and Mike Betzer, industry veteran and Oracle executive, for a FREE, live one-hour Webcast to learn how to match your business needs to the best CRM solution-on-demand, on-premises, industry-specific, and more.

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Exploring CRM Strategies for Healthcare Insurers

How can insurers maximize time and manage Sales and Marketing? Which insurers have been successful? What solutions did each implement? What are the quantifiable business benefits and critical drivers? Oracle's CRM On Demand has demonstrated success in meeting your end consumer and business customer needs while providing a flexible, scalable solution to meet your needs. We will explore all these topics and much more.

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Unlock the Value of Your Customer Information

Would you like to boost your company's sales effectiveness-with no up-front cost? Learn how Netstore has profited from Oracle's CRM On Demand and discover how you too can increase revenue and productivity within your sales organization for just $70 / €52 / £35 per user per month.

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Know Your Audience for More Successful Marketing

Not getting the results you want? It could be that customers aren't listening. Successful marketing starts with knowing your audience-who they are, what they're buying, and how they like to be contacted. Learn how Oracle's CRM On Demand lets you transform the way you market and sell to your customer by arming you with an integrated solution that makes your marketing team work more efficiently, more effectively, and with greater accuracy.

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Eliminate Call Center Complexity with Oracle's Preintegrated Hosted Call Center

Learn how you can deploy a fully functional call center in record time, with maximum flexibility. Scott Eggelston, senior director of Oracle Contact Center Product Strategy, describes the benefits of hosted call center solutions and how easy it is to add Oracle CRM Call Center On Demand to your contact center to help you realize these benefits.

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Accelerate Sales Velocity

Learn sure-fire steps and tools to measurably increase revenue per sales rep in this webcast presented by CRM Magazine.

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Breaking the Mold with Hosted CRM Contact Centers

Learn how companies large and small are benefiting from hosted contact centers in this Webcast presented by Frost & Sullivan.

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Is Outsourcing Your CRM a Strategic Move?

On-demand CRM is evolving fast into a strategic technology with the best of both worlds. How can you take advantage of the next evolution in on demand? Join Peppers & Rogers Group, Equifax, and Oracle to find out.

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Which CRM Deployment Is Right for Your Organization?

Hear firsthand from Oracle customers Courtney Hammerton, operations manager and CRM lead at Baxter Medication Delivery, and Bill Leake, president of Leads Customer Growth, on why they each chose a CRM deployment option that was different than what they initially thought was appropriate for their business. This Webcast replay is hosted by Liz Herbert, from Forrester Research.

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Solving CRM User Adoption
      Featuring Don Peppers of Peppers & Rogers

"If you build it...they will come." Might work in the movies, but not when it comes to CRM user adoption. Many companies, from the Fortune 50s to SMBs, have seen their CRM investments under-deliver due to the lack of an effective adoption strategy. Discover the proven strategies that ensure high user adoption and what simply does not work. Hear how other companies are not only getting their salespeople to use CRM but are turning them into raving fans.

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Loyalty Revisited: How to Keep Customers and Stay Competitive

Join Don Peppers, founder, Peppers & Rogers Group, and Robert Reid, group vice president, Oracle Corporation, as they review critical components of customer loyalty for small and medium-sized companies and identify tools and tactics you can employ to strengthen relationships with your most profitable customers.

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Moving from Tactical SFA to Strategic CRM

Wondering if making the move to CRM is right for you? Learn from Rob Bois from AMR Research as he outlines when it makes sense to move to strategic CRM and the benefits you can expect, plus critical success factors. Joining Rob are Oracle CRM On Demand users Andrew Haffke, director of Sales Operations at LexisNexis, and Raymond Tarr, director of Sales and Marketing at Idaho Technology, Inc. Hear firsthand why they made the move and the impact it's had on their businesses.

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Extend Your CRM Investment with Oracle CRM Call Center On Demand Services

Learn how you can enhance your Oracle CRM On Demand solution with a fast, affordable, prebuilt, Oracle CRM Call Center On Demand solution that you can deploy immediately, with no integration required.

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How Do You Get Bottom-Line Results from CRM?

Why are some companies able to double revenue, triple profits, decrease sales cycles, and double their customer base while others struggle to get any traction at all? Hear what Forrester analyst Liz Herbert recommends as critical success factors to get CRM to impact your bottom-line.

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Customers Reveal Top 10 CRM Lessons Learned

In this CRM customer roundtable, Oracle customers Claudia Shivo, from CAPS, and Ann Miller, from SARCOM, share their "must dos" and "don'ts" on CRM user adoption, implementation, forecasting, pipeline management, and more. Moderated by Sheryl Kingstone of the Yankee Group.

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CRM Drives Business Growth

While the goal is clear, many organizations struggle to determine how they can invest their limited resources to achieve real business results. Hear Rebecca Wettemann, from Nucleus Research, as she moderates a roundtable on practical approaches for improving the effectiveness of your sales processes. Joining Rebecca is Peter Polus, CEO of Fiberdyne Labs, and Steve Parker, director of Sales at Leaderpromos.com.

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Audio On Demand - MP3

World-Class Service: No Assembly Required

Find out how giving your agents a 360-degree view of the customer will enable you to:

• Know what a prospect is calling about before answering the phone
• Eliminate expensive premise-based equipment (ACD, IVR, CTI middleware)
• Turn a cancelled order into a new order
• Ensure your best agents are handling your most critical calls/projects
• Intelligently route calls and emails to agents in any location
• Rapidly scale to meet seasonal demands without adding hardware or software

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When Contact Management Is Not Enough: Moving to Customer Relationship Management

Listen to a roundtable discussion moderated by Liz Herbert of Forrester Research as she interviews customers Chris Seidensticker, director of Finance at ESTECH, and Sheila Ryan, inside sales manager for Acuity Brands, about their move from systems such as ACT, Goldmine, Maximizer, Outlook, and Excel to Oracle CRM On Demand.

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Audio On Demand - MP3 download

Beyond Bottom-Up Sales Forecasting

Too many organizations fail to realize, until it is too late, that they are going to miss their quarterly revenue targets. Hear what Forrester analyst Liz Herbert has to say about Sales forecasting - why it's important and what functionality to look for when choosing an SFA/CRM solution.

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Proven Steps to Accelerate Sales Velocity

Don't miss your chance to hear Sheryl Kingstone from the Yankee Group discuss the biggest impact for increasing sales velocity, the "must have" elements and steps to accelerate success, followed by Peter Polus, CEO of Fiberdyne Labs. Peter gives a straightforward account of how Fiberdyne has used Oracle CRM On Demand to

• Double revenue and triple profits
• Decrease the sales cycle from two to six months to two days on some accounts
• Double its customer base from 4,000 to 8,000
• Double its sales force without creating conflict

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Podcasts

The Value of Oracle's Application Integration Architecture (AIA) to IT Managers

Cliff Godwin, Oracle senior vice president of Applications Technology, and Jose Lazares, Oracle vice president of Product Strategy, discuss Oracle Application Integration Architecture and its value to IT managers.

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