Oracle CRM On Demand Life Sciences Edition - Medical Solution

Manage complex hospital and physician relationships
Make more informed sales calls on hospitals and physicians

Accurately track revenue by product, hospital, clinic, or physician
Improve impact of customer events and education

Oracle CRM On Demand Life Sciences Edition - Medical Solution is the first and only prebuilt hosted CRM solution designed specifically for the medical industry. Starting with all of the robust sales, marketing, and customer service functionality in Oracle CRM On Demand, the Life Sciences Edition includes additional functionality out of the box to support key business processes unique to the medical industry. The result is faster time to value, less customization, and increased user adoption.

Download the Life Sciences Edition Datasheet
View our Industry Best Practices demos

Key Features

Leveraging more than ten years of proven life sciences success, CRM leadership, and embedded best practices, and developed with the help of leading life sciences companies, Oracle CRM On Demand Life Sciences Edition - Medical Solution provides organizations with:

Medical and Education and Marketing Events

Sales representative-driven local event management
Multiactivity coordination
Invitee management\marketing effectiveness dashboard
CME credit education seminars

Physician and Hospital Account and Call Management

Complete 360-degree customer view
Represent affiliations and GPO relationships
Integrated analytics for customer insight
Installed base and device registration tracking
Role- and user-based access control

Flexible Sales Planning and Forecasting

Account- and contact-centric forecasting
Automatic real-time forecast creation
Product-based revenue tracking; one-time and recurring amounts
Hierarchical territory management

Complex Hospital and Physician Activity and Email Management

Account and contact call detailing with smart call templates
Rapid scheduling of to-do items using graphical calendar tool
Easy sharing of information
Seamless integration with Microsoft Outlook
Management of literature requests

Closed-Loop Service and Support

call center support including CTI, IVR, and ACD
Automatic service request assignment and skill-based routing
Service performance dashboard
Configurable alerts, notifications, and escalations
Audit trail to track changes
Integration to Oracle Medical on premise application

Life Sciences Best Practices

Oracle understands that the medical products industry is characterized by increasingly complex networks of doctors, patients, hospitals, payers, and regulatory agencies. Capturing and capitalizing upon these intricate inter-relationships enable medical sales organizations to sell more effectively.

Using Oracle CRM On Demand Life Sciences Edition - Medical Solution, sales professionals can leverage embedded best practices to master these complex customer relationships.

That's why Oracle is the industry-standard CRM solution in life sciences, with 10 of the top 10 medical companies and 20 of the top 20 pharmaceutical companies using Siebel.

Global CRM market leader
Proven business results
Life sciences standard

View our best practices demo to see how Oracle CRM On Demand Life Sciences Edition will help you gain more insight into your hospital and physician relationships.

Download the Life Sciences Edition Datasheet
View our Industry Best Practices demos

Get Help Now

How It Works

See Oracle CRM On Demand in Action

More Information