Oracle CRM On Demand Automotive Edition
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Oracle CRM On Demand Automotive Edition is the first and only prebuilt hosted CRM solution designed specifically for the automotive industry. Starting with all of the robust sales, marketing, and customer service functionality in Oracle CRM On Demand, our Automotive Edition includes robust functionality out of the box to support key business processes unique to the automotive industry. The results are faster time to value, less customization, and increased user adoption.
Benefits
Using Oracle CRM On Demand Automotive Edition, manufacturers can now extend comprehensive CRM capabilities such as dealer service, vehicle service support, and multichannel selling throughout their extended enterprise, all without having to make significant up-front investments.
Oracle CRM On Demand Automotive Edition also enables service representatives to obtain a complete view of a customer's profile and gain full understanding of the customer's vehicle sales, service, and financial history instantly.
By enabling these users to successfully "surround and serve" the customer, Oracle CRM On Demand Automotive Edition drives higher customer satisfaction, reduced costs, and improved profitability that maximizes your return on investment.
Key Features
Leveraging proven CRM deployment success, CRM leadership, and embedded best practices developed with the help of leading automotive companies, Oracle CRM On Demand Automotive Edition provides organizations with:
Sales Management
- Complete customer data and dealer profiles
- Opportunity management for both retail customers and fleet accounts
- Integration with Microsoft Outlook
- Pipeline analysis
Service Management
- Service request management for customers, dealers, and vehicles
- Service Solution Repository
- Service request analysis
Vehicle Management
- Historical vehicle data including sales, service, and financial
- Dealer and license information
- Owner and contact information
Activity and Email Management
- Rapid scheduling of to-do items with graphical calendaring tool
- Easy sharing of information and task delegation
- Link emails with associated contacts, accounts, leads, and opportunities
- Manage literature requests and sales collateral
Why Oracle CRM On Demand Automotive Edition
Oracle is the industry-standard CRM solution in automotive, with 10 of the top 15 automotive companies using Oracle applications. Oracle CRM On Demand Automotive Edition is built leveraging Oracle's ten-plus years of both CRM and automotive industry experience.
- Global CRM market leader
- Proven business results
- Automotive standard
Based on this extensive domain expertise, Oracle CRM On Demand Automotive Edition is uniquely designed to deliver automotive-specific capabilities at the user interface, data, and process levels that are not available with any other hosted CRM offering.
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