Oracle CRM On Demand Release 16

More comprehensive. More extensible. Easier to use

Drive unparalleled sales, marketing, and service success with Oracle CRM On Demand Release 16. The newest release of Oracle’s software-as-a-service CRM solution includes deeper core CRM capabilities, increased industry-specific functionality, enhanced customization and extensibility, and new ease-of-use features and language support. Organizations gain rapid time to value with an industry-leading SaaS CRM solution that meets their specific business requirements and ensures the highest levels of user adoption, resulting in measurable increases in business effectiveness.

• Oracle CRM On Demand Release 16 Data Sheet (PDF)
• Press Release

Improve Support for Your Organization’s Best Practices

Every organization is different, and with the new streamlined forecasting and reporting capabilities in Oracle CRM On Demand, your company can leverage a solution that supports a wider range of forecasting requirements. With new flexible fiscal calendar and unit-based forecasting features, companies with quarters that start on days other than the first of the month, have 13 week quarters, or build forecasts in units, can benefit from the highly renowned forecasting and analytical capabilities within Oracle CRM On Demand.

Increase Partner Loyalty and Revenue

With Oracle Partner Relationship Management On Demand, an optional module for Oracle CRM On Demand, organizations can share and extend the benefits of Oracle’s SaaS CRM solution to its network of partners. Oracle Partner Relationship Management On Demand features support for:

• Partner program management
• Partner content management
• Lead and opportunity management
• Deal registration
• Marketing development funds

As a result, organizations can more easily collaborate with partners and prioritize initiatives with the highest performing partners for increased efficiency, effectiveness and revenues.

Reduce Cost Per Call and Increase Customer Loyalty

Oracle builds on the capabilities of the industry’s most advanced on demand contact center solution with enhanced integration between Oracle Call Center On Demand and Oracle CRM On Demand. Oracle Call Center On Demand already delivers a wide range of hosted call center features. Now, organizations can benefit from ‘screen pops’ on caller-entered digits, customizable wrap-up windows, and email usability and browser support enhancements. As a result, call times are reduced, call center agent efficiency is increased, and customers experience a higher quality engagement with your organization.

Increase Actionable Insight

Oracle CRM On Demand delivers the industry’s most comprehensive analytical capabilities with real-time and historic reporting features embedded throughout the application. With new support for partner, competitor and ‘related account’ subject areas, organizations can use Oracle CRM On Demand to optimize channel insight as well as gain improved competitive intelligence.

Improve User Adoption and Productivity

Release 16 builds on the widely acclaimed usability and Web 2.0 features of Oracle CRM On Demand to provide a new record preview feature, enhanced search configuration capabilities, and new inline editing on related lists. As a result, users are able to rapidly access and edit critical information with fewer clicks.

Gain Faster Time to Business Value

Only Oracle offers a SaaS CRM solution tailored for several industries, resulting in fewer customization requirements, a lower total cost of ownership (TCO), and faster time to value. With Oracle CRM On Demand Release 16, several of these Industry Editions gain increased functionality for improved sales execution, customer retention and profitability. For example, the Oracle CRM On Demand Wealth Management Solution now includes enhanced financial account management, financial plan tracking, and household and portfolio analysis capabilities for more targeted selling and improved customer service. Similarly, the Oracle CRM On Demand Insurance Solution features policy and claim tracking support as well as household and portfolio and analysis capabilities. And the Oracle CRM On Demand Life Sciences Edition includes additional analytic features to provide a better understanding of the uptake of products by customers to improve sales call planning and execution.

Increase Business Productivity and ROI

Oracle CRM On Demand now includes more pre-built custom objects as well as unlimited custom objects. As a result, organizations can more easily and rapidly configure, customize, and extend their CRM application to meet specific business requirements. Whether achieved through implementing custom business processes or integrating with other business applications, Oracle CRM On Demand operates as a core platform for sales, marketing and service success.

Enable CRM Around the World

With Release 16, Oracle CRM On Demand provides even more extensive language support. Achieve greater reach with your organization’s CRM initiative. Additional languages include Danish, Dutch, Finnish, Polish, Russian, Swedish, Thai and Traditional Chinese.

Learn more about Oracle CRM On Demand

Contact us to see how you can leverage these new features across your organization for strategic business impact.

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